Case Study:

Diagnostics Company Releases Global Version of a Web-based Application


Our Client:

A large diagnostics company engaged Safis to provide validation and documentation assistance in releasing a global version of a web-based application based upon pre-defined organizational provisioning templates.


The revision of this web-based application required Safis to update all new and existing non-technical documents including text, quick reference guides, user guides, e-training, and application screen text. Safis developed, updated, and approved seven SAP SOPs using the customer’s latest standard templates to ensure that global systems security standards were met.


Safis received positive feedback from the customer by meeting all objectives by the estimated completion time.


The client extended their contract with Safis to provide validation and technical writing services for ongoing and future business operations.